1.How do I contact Toys Ace regarding my order?

Whatever happens to your order, you can contact us via Support@Toysace.com.com. It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.

2.How long does shipping take?

Please allow up to 3 days for your order to process, and an additional 3 days to be shipped out. Our fulfillment centers are located around the world. For domestic orders in the United States, it will normally take about 1-3 weeks. For International orders, please allow up to 3-4 weeks.

3.What is the estimated delivery time?

We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order in two business days. It is then picked, packed, and dispatched. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our standard delivery times (5-10 business days) are estimates and may vary due to external factors outside of Toys Ace, and our courier’s, control. These factors may include but are not limited to, extreme weather conditions and technical failures.

4.How do I cancel or edit an order?

You can cancel your order while it's still in a Processing status. Once the status changes to Shipped, the order can't be canceled. Once a cancellation request is submitted, it can't be undone.

5.What if I don't receive my order?

Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.

6.When can I expect a refund debited to my account once I return the item?

Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, we will issue you the refund in 5-10 business days.

7. How do I return the item?

If you received any defective items, you can contact us for a full refund. Most of our products can be returned within 14 days of purchase provided they are in sellable condition with original packaging, tags and a receipt. When your purchase fails to meet your expectations provided they are in sensible condition (items in original packaging, manufacturer's tags attached, undamaged) we request that the shipping cost must be paid by you in order for Toys Ace to process your refund.

8.What if I can’t pay by credit card?

If you are unable to make the payment by credit card, alternatively we suggest using a bank debit card or Paypal to finish the order.

9.Will an invoice be included in my package?

There will be no invoice in your package. If you want to request for an invoice, please contact our customer service for a screenshot of your order details.

10.Why was my order canceled?

Canceling an order is one of the last things we want to do, but some situations come up where cancellation is the best option to save you time and money. The most common reasons an order might be canceled are: Limits on available quantities The item is out of stock Price or other listing errors Additional information is needed by our Credit and Fraud Avoidance department Unavailable carrier or shipping method You will receive an email if any part of your order is canceled or if we need additional information to process your order.

11.Why is my order delayed?

Track your order Order delays can occur for a variety of reasons; for example, items going out of stock after you place your order. We are doing our best to adjust our course to keep up with the ever-growing demand for popular items. We send order update emails in real-time as inventory and procedures allow.

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