Shipping Policy


At Toys Ace our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

    • How long does shipping take?  

  • Because of the extra measures and health precautions taken by our shipping partners related to the COVID-19, our processing time has now increased to 7-15 business days.

    For orders outside the United States, your order will be processed and delivered up to 15 business days. 

Can I cancel an order I just placed?

If you’d like to cancel your order, you may request a cancellation at any time before your order is shipped by contacting our team at

. If the order has not been shipped out yet, we will provide a full refund to the original form of payment used to place the order. 

If your order has shipped out, you may request a refund when you return the item back to us. customers will be responsible for covering the cost of sending the ordered item back to our facilities to receive a full refund.